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Shipping & Returns

Shipping Policy

Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production.

Orders are usually shipped within 3 days from the date of confirmation of full payment. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the EU.

We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner.

Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.

It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details.

We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will be your responsibility.

After the confirmation of payment the painting will be sent to you within 3 working days with secure delivery couriers (DHL, MailBoxes, UPS). You'll be provided with tracking number of your shipped order. The painting will be carefully packed in cardboard box with layers of bubble wrap to protect it to ensure the painting will reach you safely.

Return Policy

We are confident that you will enjoy our Products. However, if you are not completely satisfied with your artwork, within the first 7 days after delivery, you are entitled to a one-time refund (excluding the cost of any shipping to and from your delivery address). To be eligible for a return, your item must be in the same condition that you received it. The Painting shall be returned to us in the original packaging. Please contact us via e-mail: uljana.korol@gmail.com for additional instructions on how to return your Product.

Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, etc.). within up to 30 days from when we received the item and informed you of your eligibility for such refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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